Over ten years ago, a father and son team set out to create a fixed based operation (FBO) that had one focus: the customer experience. Both natives to Hagerstown, MD, Dave and Ben 
Rider established Rider Jet Center, a 50,000 square foot state-of-the-art aviation facility. Both ATPs and avid aviation enthusiasts, the Riders have fulfilled their mission ten-fold.
Although officially open from 5:00AM to 10:00PM daily, the Riders pride themselves in offering around the clock service as needed. Further fulfilling the customer experience is 10,000 square feet of office space to include a pilot lounge, snooze rooms, conference rooms, a pilot shop, and catering, hotel and rental car arrangements. Pilots from all over the nation depend on Rider Jet Center’s pristine facilities for superior services and comfort, exceeding expectations when compared to well-known chain FBOs. All levels of the aviation community receive top-notch attention, not just corporate flights.
“The customer is number one,” Dave says. “Our mission is to provide pilots, passengers and their aircraft with the highest level of safe and professional service in the industry. I have flown for over 40 years and have been to all kinds of FBOs, and while they all vary, I know what I expect when I go to an FBO. I think that’s what we’ve been able to provide here in Hagerstown.”
When the Riders aren’t hard at work, you will still find them at the airport flying in their airplanes or hangar flying with fellow pilots at local aviation events. The same goes for the agents and pilots of Aviation Insurance Resources (AIR), whom the Riders have entrusted their insurance needs to since their inception. AIR specializes in aviation and can assist with any aviation-related risk, including FBO’s, no matter their size. To get started on your FBO insurance quote visit us online or call 877-247-7767 today!
